What is AFP's publication return policy?

All returned books should be in new condition within 30 days of the original order.

**PLEASE NOTE** The Essentials of Treasury Management, Fourth Edition will not be accepted for return after 9/1/2016 or 30 days after the original order – whichever is earlier.  CTP Examinations for the 2014-2016 testing windows are based on the Essentials of Treasury Management, Fourth Edition.  CTP Examinations for the 2017-2019 testing windows are based on the Essentials of Treasury Management, Fifth Edition (anticipated to be released in November 2016).

Contact our Customer Service Department at customerservice@afponline.org with your written request for a refund and include the purchaser's name and phone number for any follow-up questions.

Include a copy of that request with the returned books to:

  AFP Returns

  c/o International Fulfillment Corporation

  3570 Bladensburg Rd

  Brentwood, MD 20722

All returns will be subject to a 20% re-stocking fee. AFP does not hold credits after book returns have been received.

Refunds will be processed in the form in which payment was received.

 

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Topic Information
  • Topic #: 28032-26
  • Date Created: 01/22/2014
  • Last Modified Since: 01/14/2016
  • Viewed: 379